Security & Payments
We care about keeping your information secure
Security
Website Security (SSL)
The SSL (and TLS) protocol is the Web standard for encrypting communications between users and SSL (secure sockets layer) e-commerce sites. Data sent via an SSL connection is protected by encryption, a mechanism that prevents eavesdropping and tampering with any transmitted data. SSL provides businesses and consumers with the confidence that private data sent to a Web site, such as credit card numbers, are kept confidential. Web server certificates (also known as secure server certificates or SSL certificates) are required to initialize an SSL session.
Customers know when they have an SSL session with a website when their browser displays the little gold padlock and the address bar begins with a https rather than http. SSL certificates can be used on webservers for Internet security and mailservers such as imap, pop3 and smtp for mail collection / sending security
Website Security at WaveMonkey.com.au
In some areas of this website we ask you to send us data that needs to be kept securely - user account information and shopping cart for example.
All credit card payments are handled externally from our site by paypal where your credit card transactions are stored encrypted on their servers. The pages that ask for this data should come to you through our secure server. You can check you are viewing the page through our secure server by looking in your browsers address bar - the address should start with https://
For example: https://www.wavemonkey.com.au.
To view the RapidSSL Certificate just double-click the yellow padlock displayed in your browser.
It will look similar to the example image below:
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Cookies and your Shopping Basket
The shopping basket (used only for buying WaveMonkey GearShop goods) requires that your computer has cookies enabled. Cookies are small chunks of data that are stored on your computer that allow the website to remember information between pages.
Cookies are only used in the shopping basket - nowhere else on the WaveMonkey site. The shopping basket cookies store your name, address, contact details and chosen items - NO financial data is stored. If you do not allow cookies, or your network administrator has disabled them, you will may not be able to use the shopping basket. For more information about cookies see ABC.net.au
Cookies from the shopping basket are automatically deleted from your computer at the end of your browser session. If you are concerned about the contents of the cookies, please close all your browser windows before leaving the site. This will delete the data they hold. You can also delete all WaveMonkey cookies by clicking the empty shopping basket button on the shopping basket page. All cookies are automatically deleted when you complete your order.
Payments
General Payment Information
Payment for products or services must be paid in full by you the Customer before any physical delivery of any products or services can be made. This includes all shipping and transportation charges, unless otherwise specified (eg. FREE shipping for a product). Any additional Bank or Credit Card fees that an institution may charge in relation to any purchase from WaveMonkey may be passed onto you the Customer. This includes Credit Card fees and Bank charges that WaveMonkey incurs. These fees and charges are clearly displayed during the checkout process. Passing on these fees and charges incurred enables WaveMonkey to keep its prices low. Otherwise, WaveMonkey would have to mark-up its prices to cover these additional costs.
Acceptable payment methods for Australian Customers include the following:
- Bank Transfer or Direct DepositBank Cheque or Postal money Order
- Visa, MasterCard and eCheque via PayPal
Acceptable payment methods for International Customers include the following:
- Bank Transfer or Direct Deposit
- Visa, MasterCard and eCheque via PayPal
Using your PayPal account
PayPals Verification System allows you to learn more about users before you pay them through PayPal. Verify that the information below is consistent with the business, organization or person you wish to pay.
What it Means to be Verified |
To pay using your PayPal account select the option before checkout.
If you need any assistance please Contact Us
Paying by Direct Deposit or Wire Transfer
An invoice for your purchase will be generated automatically. Shipment of goods will not occur until funds can be verified.
Please email us a copy of the proof of payment given to you by your Bank and we will commence shipment of your order immediately.
If you need any assistance please Contact Us.
Paying by Bank Cheque or Money Order (no personal cheques)
| Payable to: | WaveMonkey |
| Address: | PO Box 566 Dee Why, NSW, 2099 Australia |
An invoice for your purchase will be generated automatically.
Your goods will be shipped only on receipt of payment.
We suggest the use of registered post for any mailed payments.
If you need any assistance please Contact Us.
Is ordering online safe?
Yes it is. With wavemonkey.com.au, ordering online is safe. We use the latest security technology, which includes data encryption, server authentication, and message integrity. This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All data is protected using the most advanced methods available. We do not store financial information like credit card numbers or personal information like social security numbers on this site.
Questions
Questions regarding our Website Security, Payment Options, or other policy related material, can be directed to our support staff by emailing WaveMonkey from the Contact Us page.
