We care about keeping your information secure
Security
Website Security (SSL)
The SSL (and TLS) protocol is the Web standard for encrypting communications between users and SSL (secure sockets layer) e-commerce sites. Data sent via an SSL connection is protected by encryption, a mechanism that prevents eavesdropping and tampering with any transmitted data. SSL provides businesses and consumers with the confidence that private data sent to a Web site, such as credit card numbers, are kept confidential. Web server certificates (also known as secure server certificates or SSL certificates) are required to initialize an SSL session.
Customers know when they have an SSL session with a website when their browser displays the little gold padlock and the address bar begins with a https rather than http. SSL certificates can be used on webservers for Internet security and mailservers such as imap, pop3 and smtp for mail collection / sending security
Website Security at WaveMonkey.com.au
In some areas of this website we ask you to send us data that needs to be kept securely – user account information and shopping cart for example.
All credit card payments are handled externally from our site by paypal where your credit card transactions are stored encrypted on their servers. The pages that ask for this data should come to you through our secure server. You can check you are viewing the page through our secure server by looking in your browsers address bar – the address should start with https://
For example: https://www.wavemonkey.com.au.
Payments
General Payment Information
Payment for products or services must be paid in full by you the Customer before any physical delivery of any products or services can be made. This includes all shipping and transportation charges, unless otherwise specified (eg. FREE shipping for a product). Any additional Bank or Credit Card fees that an institution may charge in relation to any purchase from WaveMonkey may be passed onto you the Customer. This includes Credit Card fees and Bank charges that WaveMonkey incurs. These fees and charges are clearly displayed during the checkout process. Passing on these fees and charges incurred enables WaveMonkey to keep its prices low. Otherwise, WaveMonkey would have to mark-up its prices to cover these additional costs.
Acceptable payment methods for Australian Customers include the following:
- Bank Transfer
- Visa, MasterCard and eCheque via PayPal
Acceptable payment methods for International Customers include the following:
- Bank Transfer or Direct Deposit
- Visa, MasterCard and eCheque via PayPal
Paying by Paypal
To pay using your PayPal account select the option before checkout.
If you need any assistance please Contact Us
Paying by Direct Deposit or Wire Transfer
An invoice for your purchase will be generated automatically. Shipment of goods will not occur until funds can be verified.
Please email us a copy of the proof of payment given to you by your Bank and we will commence shipment of your order immediately.
If you need any assistance please Contact Us.
Is ordering online safe?
Yes it is. With wavemonkey.com.au, ordering online is safe. We use the latest security technology, which includes data encryption, server authentication, and message integrity. This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All data is protected using the most advanced methods available. We do not store financial information like credit card numbers or personal information like social security numbers on this site.
Questions
Questions regarding our Website Security, Payment Options, or other policy related material, can be directed to our support staff by emailing WaveMonkey from the Contact Us page.
Goods & Services Tax
The GST is a tax on goods and services purchased within Australia and is set at 10%.
All businesses (with a few exceptions) providing goods and/or services, are obliged to add 10% to the cost of their products.
The tax applies only to those goods and services intended for use within Australia. Our Products “exported” overseas can be sold GST-free: Goods sold to overseas purchasers, eg. via the internet, can be provided free of GST.
Calculating the GST
All prices shown on our web-site are inclusive of GST (unless you sign in with an international main shipping address).
A product selling for $110 contains GST of $10, ($100 + 10% = $110).
To remove or calculate the GST component of a retail price; take one-eleventh off the retail price, eg: $110/11 = $10 GST.
Further information is available on request